TUBER FAQ

Please review our policies prior to purchasing dahlia tubers from Florasylva. 

We are a small, no-till sustainable farm located in Basking Ridge, NJ - Zone 7. We do not use any kind of harsh chemicals or pesticides in our fields, only integrated pest management. We pride our soil health and our tubers are a reflection of this. We do not allow cancellations on orders.

Dahlia Health: 

There is not a plant or tuber that has not been handled personally by Kinga. As an active dahlia collector herself, providing quality tubers matters to her. We sanitize tools between cutting and while dividing. Any plant that shows signs of stunted growth or virus is culled immediately. 

We do not sell any tubers that we would not confidently plant in our fields this upcoming season. 

Shipping: 

To combine shipping, contact us with your order numbers and address. All tubers ship in April, weather permitting. No early shopping. Tubers ship via USPS PriorityMail. Shipping options are follows:

1-3 tubers in a box $12

up to 5 tubers (1-5) in a box $15

6-10 tubers in a box $19

11-20 tubers in a box $25

If you do not receive your order, please contact the carrier service. If they damage or lose a package, it is their responsibility and out of our control. 

If you do not select the correct shipping at check out, your order will be cancelled.

Tubers Upon Arrival: 

Like people, tubers come in all shapes and sizes. One may be long and slender, another may be short and round. To grow, they need a viable eye. If a sprout breaks off in transit, it will grow back. 

Within a day of receiving your tubers, inspect them. We guarantee to only ship tubers that are viable. Some tubers need time, warmth and a bit of love to wake up for the new growing season. This does not mean your tuber is blind. If a blind tuber does sneak through, please communicate this with us in a polite fashion and allow us time to respond. Disrespect will not be tolerated.

Please note: all blind tubers will be required to be mailed back to us at the buyer’s expense. 

If there is an issue, contact us within 48 hours of receipt, with your order number and include a picture and/or video of the tuber in question. We ask for an opportunity to make it right if you do have a problem.

If for some reason your plant isn’t what you ordered, we genuinely apologize. We are human and mistakes may happen. Please let us know and we will work with you to determine a solution. Please give us an opportunity before slandering us on social media. 

We do not take responsibility of improper storage once you receive your tubers, poor growing conditions, insect pressure or any weather/related damage throughout the season. As such, we do not offer refunds.